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Message To Our Customers: We’re Here For You During COVID-19

Mar 17, 2020

At Knowledge First Financial, family is our priority. We understand that the rise of COVID-19 has affected families across the nation with an onset of unprecedented challenges. With the recent developments surrounding COVID-19, we wanted to share our thoughts, sentiments and ideas with you during this challenging time.
 
We are open for business.

During uncertain times, it’s completely understandable to have concerns surrounding your RESP. At Knowledge First, we are closely monitoring the investment performance of our Plans to ensure your savings continue to be managed with the same conservative investment strategy.

For the safety of our employees and community, our Sales Representatives and Head Office staff are currently working remotely. Though working remotely, we expect to be close to 100% capacity and dedicated to providing service, answers and suggestions to our valued customers.

We are here for you during this challenging time.  As always you can reach our Customer Service team  via Live Chat, by phone, and our customer service email. Your Sales Representative is also available to you by phone, email or web-conferencing.
 
We care about the community.

Community is very important to us at Knowledge First Financial. We understand that the healthiest communities include those that help each other rise and thrive, especially in trying times. As a company, we are working with our local charities to provide what we can to those that need it the most, especially during quarantine situations. We are encouraging our community of employees and customers to do the same by donating time and/or resources to charitable organizations in your respective communities. This resource link features Canadian charities that need help during this pandemic across the nation.
 
We’re here to help.

Many parents are working remotely during this time, with the added challenge of having our children at home during this period of social distancing. We understand that this is a unique challenge, and we want to share resources for keeping your children engaged and educated while at home. Our social media channels are full of wonderful resources for you and your family, that will be especially useful during the next few weeks. Follow us on Facebook, Instagram and Twitter for great suggestions on keeping the kids busy, educational videos, healthy recipes, fitness ideas and other family activities.
 
Thank you for your continued trust in us. We are here to answer any questions or pass along support should you need it. It is now, more than ever, that we must work together to ensure a better future for us all. Keep well and together we will flatten the curve.
 
Sincerely,

R. George Hopkinson
President & Chief Executive Officer
Knowledge First Financial Inc.
 
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